Refund & Return Policy

We want you to have a positive shopping experience with Grace Dingle Home.

If there is a problem with your order, please contact us and we will review your request.

Return Requests

To request a return, please contact us first:

Email: ScottGomez9711@hotmail.com

Please include:

• Your full name

• Order number

• Email address used for the order

• Reason for the return

• Photos or videos if the product is damaged, defective, or incorrect

Please do not return an item before contacting us.

Return Condition

To be eligible for a return, items should generally be:

• Unused or lightly handled

• In their original condition

• Returned with original packaging when reasonably possible

• Accompanied by proof of purchase

Items that have been heavily used, intentionally damaged, altered, or returned incomplete may not qualify for a refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide clear photos or videos showing the issue.

After reviewing the information, we may provide an appropriate solution, including a replacement, partial refund, or full refund depending on the circumstances.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will try to cancel your order before it is processed or shipped.

Once an order has entered fulfillment or has already shipped, cancellation may no longer be possible.

Refund Processing

Once a refund is approved, it will normally be issued to the original payment method.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

Return Shipping

Return shipping responsibility depends on the reason for the return.

If the return is caused by an incorrect, defective, or damaged item sent by us, we will review the situation and provide appropriate instructions.

For returns based on personal preference, sizing choice, or change of mind, return shipping costs may be the customer's responsibility.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or other reasons.

Any specific restrictions will be stated on the applicable product page when relevant.

Contact Us

Grace Dingle Home
Email: ScottGomez9711@hotmail.com
Website: gracedinglehome.com